Plain-language summary: 55mbw collects the personal information needed to run your account safely and legally. We don't sell your data. We protect it with industry-standard security. And as a Filipino player, you have specific rights under the Data Privacy Act that we fully honour.
1. Introduction
This Privacy Policy describes how 55mbw ("we," "us," or "the platform") collects, uses, stores, and protects the personal information of players and visitors who use the 55mbw website and related services at 55mbw.best.
55mbw is committed to protecting your privacy and handling your personal data responsibly. This policy has been written to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and any related issuances from the National Privacy Commission (NPC).
By registering for an account, using the 55mbw platform, or interacting with any part of 55mbw's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This policy applies to all personal data collected through the 55mbw website, mobile platform, customer support channels, and any other means by which you interact with us.
2. Data Controller
55mbw acts as the personal information controller for all data collected through its platform. This means we are responsible for determining the purpose and means of processing your personal information.
55mbw has appointed a Data Privacy Officer (DPO) who is responsible for overseeing data protection strategy and compliance. The DPO can be reached at privacy@55mbw.best. Any questions, requests, or concerns relating to how your data is handled should be directed to the DPO in the first instance.
3. What Personal Data We Collect
55mbw collects only the personal data that is necessary to provide its services, comply with regulatory obligations, and maintain platform security. The categories of data we collect include:
3.1 Identity and Contact Information
- Full legal name as it appears on your government-issued ID
- Date of birth (to verify you meet the minimum age of 21)
- Registered mobile number and email address
- Residential address (required for full KYC verification)
3.2 Identity Verification Documents
- Copies of valid Philippine government-issued IDs (e.g., PhilSys, passport, driver's licence, UMID, SSS/GSIS card)
- Selfie photograph taken during the KYC process
- Proof of payment method or source of funds where required by AML regulations
3.3 Financial Information
- GCash mobile number, Maya account, or bank account details linked to your 55mbw account for deposit and withdrawal processing
- Transaction history including deposit amounts, withdrawal requests, and associated timestamps
3.4 Technical and Usage Data
- IP address and approximate geolocation at the time of login
- Device type, operating system, and browser information
- Session duration, pages visited, and game activity logs
- Cookie and tracking data as described in Section 10
3.5 Communications
- Records of support conversations via live chat or email
- Preferences and feedback provided voluntarily through surveys or correspondence
4. How We Collect Your Data
55mbw collects personal data through the following channels:
- Account Registration: Information you provide when creating your 55mbw account
- KYC Verification: Documents and images submitted during the identity verification process
- Deposits and Withdrawals: Payment details processed when you fund your account or request a payout
- Platform Use: Data automatically generated as you use the 55mbw website and games
- Support Interactions: Information shared when you contact the 55mbw support team
- Cookies and Analytics: Technical data collected through browser cookies and analytics tools as described in Section 10
55mbw does not purchase or receive personal data from data brokers or third-party lead generation services. All personal data held by 55mbw has been provided directly by the player or generated through their use of the platform.
5. Why We Use Your Data
55mbw processes your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described below:
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, mobile number, date of birth |
| Identity verification (KYC) | Government ID, selfie, address |
| Processing deposits and withdrawals | Payment account details, transaction records |
| Fraud prevention and AML compliance | Transaction history, IP address, device data |
| Customer support | Account details, support correspondence |
| Regulatory reporting | Identity data, transaction records |
| Platform analytics and improvement | Anonymised usage and session data |
| Responsible gaming monitoring | Gaming activity, deposit patterns |
| Marketing communications (with consent) | Email address, game preferences |
6. Legal Basis for Processing
Under the Philippine Data Privacy Act and its Implementing Rules and Regulations, 55mbw relies on the following lawful grounds for processing personal data:
- Contractual necessity: Processing is required to perform the services you have requested by registering and playing on the platform — including account management, deposits, and withdrawals.
- Legal obligation: Processing is necessary for 55mbw to comply with applicable laws, including AML regulations, gaming licence conditions, and reporting requirements under Philippine law.
- Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring is carried out on the basis of 55mbw's legitimate interests, balanced against your rights and interests.
- Consent: For optional data processing activities such as marketing communications, 55mbw will seek and rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
7. Sharing Your Personal Data
55mbw does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Period.
Your data may be shared with the following categories of recipients only where strictly necessary:
- Payment processors: GCash, Maya, and other payment service providers receive only the data required to complete your transaction. These providers are governed by their own privacy policies and regulatory obligations under BSP.
- Game software providers: Game providers receive anonymised session and RNG data for the purpose of delivering gameplay. Identifiable personal data is not shared with game providers.
- Identity verification services: Third-party KYC providers may process your government ID and selfie for the purpose of verifying your identity. These processors are bound by strict data processing agreements with 55mbw.
- Regulatory authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and law enforcement agencies may receive data where legally required.
- IT and hosting infrastructure: Secure cloud service providers host the 55mbw platform and associated databases under data processing agreements that mandate appropriate security and privacy standards.
Any third party that receives personal data from 55mbw is subject to a data processing agreement that requires them to handle the data only for the specified purpose and in accordance with applicable Philippine privacy law.
8. How Long We Keep Your Data
55mbw retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by law.
- Active accounts: Personal data is retained throughout the period your 55mbw account remains active.
- Closed accounts: Following account closure, 55mbw retains identity and transaction records for a minimum of five (5) years to comply with AML record-keeping requirements under Philippine law.
- Support correspondence: Support tickets and chat logs are retained for three (3) years for quality assurance and dispute resolution purposes.
- Marketing data: If you have opted in to marketing communications, your contact details are retained until you opt out or withdraw consent.
Once the applicable retention period has passed, 55mbw securely deletes or anonymises personal data so that it can no longer be linked to you as an individual.
9. How We Keep Your Data Secure
Protecting the security of your personal data is one of 55mbw's highest operational priorities. We implement a combination of technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of your data.
Technical measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your browser and the 55mbw platform
- Encrypted storage of sensitive personal and financial data at rest
- Multi-factor authentication options for account access
- Regular security vulnerability assessments and penetration testing
- Automated intrusion detection and real-time monitoring
Organisational measures include:
- Access to personal data is restricted to 55mbw staff who need it to perform their job functions
- All staff with access to personal data undergo data privacy training
- Data processing agreements in place with all third-party processors
- Incident response procedures to address any potential data breach promptly
In the unlikely event of a personal data breach that is likely to result in risk to your rights and freedoms, 55mbw will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required.
10. Cookies and Tracking Technologies
55mbw uses cookies and similar tracking technologies to improve the functionality and performance of the platform and to better understand how players use it.
Types of cookies used:
- Essential cookies: Required for the platform to function correctly — these include session management and login authentication cookies. These cannot be disabled without affecting core functionality.
- Functional cookies: Remember your preferences (such as language settings and display options) so you don't have to set them on every visit.
- Analytics cookies: Anonymised data about how pages are used, which games are played most, and where technical errors occur. This data is used to improve the platform experience.
- Security cookies: Used to detect suspicious activity and protect your account against unauthorised access.
55mbw does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertising networks.
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the 55mbw platform.
11. Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 55mbw. You can exercise any of these rights by contacting the 55mbw Data Privacy Officer at privacy@55mbw.best.
Right to Be Informed
You have the right to know how your personal data is being collected and processed — which is precisely why this Privacy Policy exists.
Right of Access
You can request a copy of the personal data 55mbw holds about you. We will respond within 15 working days of receiving a valid request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected promptly.
Right to Erasure
You can request deletion of your personal data where it is no longer necessary, subject to legal retention requirements such as AML record-keeping rules.
Right to Object
You can object to data processing carried out on the basis of legitimate interests, including direct marketing. Objections to marketing are acted on immediately.
Right to Data Portability
Where technically feasible, you can request your personal data in a structured, commonly used format so you can transfer it to another service.
Right to Complain
If you believe 55mbw has mishandled your data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing emails), you can withdraw that consent at any time without affecting past processing.
12. Minors and Age Restriction
55mbw strictly prohibits persons under the age of 21 from registering or using the platform. The 55mbw platform is not directed at minors and we do not knowingly collect personal data from anyone under 21 years of age.
If 55mbw becomes aware that it has collected personal data from a minor, that account will be immediately suspended and the personal data deleted without delay. If you believe a minor has registered on the platform, please notify us immediately at support@55mbw.best.
Identity verification procedures — including submission of a valid Philippine government ID — are in place specifically to confirm that all players meet the minimum age requirement before withdrawals are processed.
13. Updates to This Privacy Policy
55mbw may update this Privacy Policy from time to time to reflect changes in our data practices, new features on the platform, or updates to applicable Philippine law and NPC regulations. When material changes are made, 55mbw will notify registered players via their registered email address and display a prominent notice on the platform.
The "Last Updated" date at the top of this page shows when the current version of this policy came into effect. We encourage you to review this page periodically. Continuing to use the 55mbw platform after the effective date of an updated policy constitutes your acceptance of the changes.
14. Contact the Data Privacy Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data at 55mbw, please contact our Data Privacy Officer directly:
- Email: privacy@55mbw.best
- General Support: support@55mbw.best
- Live Chat: Available within the 55mbw platform when logged in, 24/7
We aim to respond to all data privacy enquiries within five (5) business days. For formal data subject rights requests (e.g., access, rectification, erasure), we will respond within fifteen (15) working days and keep you informed of the status throughout the process.
If your concern is not resolved to your satisfaction through our internal process, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
You can reach our Data Privacy Officer in Filipino (Tagalog) or English. Just indicate your language preference when you get in touch.